Are you passionate about helping people, solving problems on the spot, and delivering an exceptional customer experience from the comfort of your own home? Do you thrive in a fast-paced, high-energy environment where every conversation matters and your empathy can truly change someone's day? If so, careerzynith invites you to explore a rewarding seasonal opportunity as a Remote Customer Service Advocate on our Member Loyalty Team.
At careerzynith, we believe that outstanding customer support is more than just answering questions—it's about building trust, creating loyalty, and guiding members through some of the most important decisions they make about their health and well-being. As a seasonal, unlicensed Customer Service Advocate, you will play a critical role in the post-enrollment journey, helping members understand their plans, resolve issues, and unlock the full value of the benefits included in their coverage. If you're ready to combine your communication skills with meaningful work, this role is for you.
careerzynith is a forward-thinking customer experience partner that connects top-tier talent with the nation's leading brands. We specialize in building high-performing remote support teams and delivering talent solutions that drive measurable results. By joining careerzynith, you become part of a mission-driven organization that has helped thousands of individuals access remote career opportunities while supporting the growth of diverse, skilled professionals across the country. Our team culture is built on empathy, accountability, and continuous improvement—values that shape every interaction we have with our members and with each other.
As a Seasonal Remote Customer Service Advocate at careerzynith, your primary mission is to ensure every member feels heard, supported, and confident in their plan. Your day-to-day responsibilities will include:
To succeed as a Seasonal Remote Customer Service Advocate at careerzynith, candidates should meet the following requirements:
At careerzynith, we recognize that great customer service advocates possess a unique blend of skills. Beyond the technical qualifications, we look for candidates who demonstrate:
careerzynith is committed to setting every new advocate up for success from day one. The training schedule for this role is 7:00 AM to 3:00 PM PST, Monday through Friday. The anticipated start date is October 18th, 2024. Following the completion of training, your regular schedule will be determined within the operating hours of 5:00 AM to 11:00 PM PST, Monday through Friday, with the flexibility to work Saturdays and Sundays as needed. This ensures that our members receive support when they need it most.
careerzynith values the dedication of its seasonal team members and offers a competitive compensation package. The pay rate for this position is $18 per hour, paid on a biweekly basis. As a remote employee, you will receive the equipment needed to perform your role, including a desktop computer, monitor, keyboard, mouse, and headset. Please note that costs associated with home internet or phone service will not be reimbursed, and candidates must complete a home-based system test to verify that their internet speed and workspace meet careerzynith standards.
Beyond the hourly rate, seasonal employees at careerzynith gain access to:
careerzynith fosters a remote-first culture that prioritizes work-life balance, professional development, and meaningful connections. Our team members enjoy the flexibility of working from home while being part of a collaborative and inclusive community. We believe that diversity drives innovation, and we are proud to be an equal opportunity employer that celebrates the unique backgrounds, perspectives, and experiences of every team member.
Our culture is built on respect, accountability, and a shared commitment to excellence. We support our advocates with the tools, training, and leadership they need to thrive, and we celebrate successes—both big and small—throughout the year. At careerzynith, you are not just a seasonal hire; you are a valued contributor to a team that is making a real difference in the lives of members across the country.
While this is a seasonal position, the experience you gain at careerzynith can open doors to long-term career opportunities. Many of our seasonal advocates have transitioned into permanent roles, advanced into leadership positions, or used their tenure with careerzynith as a springboard into other customer experience, healthcare, or operations careers. The skills you develop—communication, problem-solving, technical proficiency, and member relationship management—are transferable and highly sought after in today's job market.
Due to specific position requirements, careerzynith is unable to hire candidates residing in the following locations for this opportunity: Montana, Illinois, Maryland, Michigan, Minnesota, Vermont, Rhode Island, and all overseas (OCONUS) locations. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
If you're ready to bring your customer service skills to a role where you can make a real impact, careerzynith wants to hear from you. This is your opportunity to join a dynamic team, support members through important health plan decisions, and build valuable experience—all from the comfort of your home. Don't miss your chance to be part of something meaningful. Apply today and take the next step in your customer service career with careerzynith.
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