Note: The job is a remote job and is open to candidates in USA. Thunder is expanding its strategic partnership with AWS, and they are looking for a dedicated Business Analyst to join their Amazon Connect practice. In this role, you will act as a critical bridge between clients' business needs and the technical implementation of CCaaS solutions, working closely with Solution Architects and Developers.
Responsibilities
- Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice
- Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals
- Wear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reports
- Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots
- Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT)
Skills
- US Citizen with the ability to obtain security clearance(s)
- Consulting Experience: 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner
- CCaaS Knowledge: Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice
- Multitasking Ability: Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously
- Technical Literacy: Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM
- Global Collaboration: Proven success in partnering with nearshore and offshore resources to deliver project success
- Education: Bachelor's Degree preferred
- Federal Experience Strongly Preferred
Benefits
- Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. *Come make your mark!*
- Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (***with a 2-week minimum!***), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Company Overview
Thunder is a management consulting company that unlocks business value with intelligent frameworks and solutions. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.thundersf.com.