Note: The job is a remote job and is open to candidates in USA. Hilb Group is a service-driven organization that values its associates and promotes professional development. They are currently seeking a motivated Commercial Lines Associate Account Manager to assist with servicing commercial accounts and client inquiries.
Responsibilities
- Assist with personal lines needs for the region, as needed
- Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
- Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
- Prepare and issue certificates of insurance, binders, and endorsements
- Process policy changes, renewals, and cancellations in agency management systems
- Gather underwriting information and application materials
- Maintain accurate client files in accordance with agency procedures
- Ensure documentation meets regulatory and carrier standards
- Support internal quality control processes
- Assist with submission preparation and carrier follow-up
- Track renewal timelines and ensure documentation is processed
- Review policies for accuracy and request corrections
Skills
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- 0–2 years of experience in insurance, customer service, or administrative support
- Property & Casualty Insurance License required or ability to obtain within a specified timeframe
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Proficiency in Microsoft Office
- Commercial insurance exposure preferred
- Agency management systems preferred
Benefits
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
Company Overview
Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. It was founded in 2009, and is headquartered in Richmond, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://hilbgroup.com.