Note: The job is a remote job and is open to candidates in USA. Flashfood is on a mission to reduce food waste and provide affordable food access through their innovative app-based marketplace. They are seeking a Senior Account Manager, Enterprise Partnerships to manage and grow relationships with their largest grocery retail partners, focusing on strategic account management and driving measurable growth.
Responsibilities
- Own end-to-end relationships with enterprise grocery partners across the West Coast, from C-suite executives to store operations teams
- Develop and execute strategic account plans aligned with partner goals across sustainability, profitability, and adoption
- Expand existing accounts through new store rollouts, pilots, and increased program adoption
- Lead regular business reviews using clear, data-driven insights and performance narratives
- Conduct store visits and deliver in-person training to improve execution and adoption
- Partner closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to drive partner success and resolve issues
- Identify adoption barriers, training gaps, and performance issues, and lead corrective action plans
- Translate performance data into compelling, partner-facing insights and recommendations
- Represent the voice of the retailer internally to influence roadmap and prioritization decisions
- Support renewals and contract expansions with strong, data-backed business cases
- Represent Flashfood at partner meetings and industry events
- Build internal champions within partner organizations who advocate for Flashfood
- Develop and manage a partner NPS program in collaboration with Product and Marketing to track satisfaction and loyalty
Skills
- 7+ years of experience in enterprise account management or partnerships
- Experience working with large retailers; grocery or retail tech experience strongly preferred
- Strong understanding of retail operations and the intersection of sustainability and profitability
- Excellent communication, presentation, and negotiation skills with senior stakeholders
- Strong analytical skills with the ability to use KPIs to drive decisions
- Passion for sustainability and reducing food waste at scale
- Experience building or managing partner NPS or satisfaction programs
- Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana
Benefits
- Competitive salary, equity, and comprehensive benefits
- 100% remote work with flexibility and trust
- Mission-driven work that reduces food waste and expands access to affordable food
- A fast-growing, collaborative team with big ambitions
- Real opportunities for career growth
Company Overview
We provide retailers and shoppers an affordable, simple solution to feed families, not landfills. It was founded in 2016, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://flashfood.com.