Note: The job is a remote job and is open to candidates in USA. Digible, Inc. is a privately owned company focused on providing digital marketing solutions to the multifamily industry. The Account Manager will manage multiple client accounts, providing strategic insights and overseeing digital marketing campaigns to ensure they meet client goals.
Responsibilities
- Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner
- Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out
- Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines
- Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours
- Maintain a monthly retention rate of 96%+ and a response time under 6 hours
- Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more
- Proactively analyze campaign data to identify trends, issues, and optimization opportunities
- Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement
- Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team
- Contribute insights and process improvement ideas to departmental initiatives
- Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery
Skills
- 2–4 years in a client-facing role
- 2+ years of digital marketing experience, including paid search and paid social
- Experience in a fast-paced agency environment
- Strong communication skills — clear, responsive, and direct
- A growth mindset and genuine curiosity about digital marketing
- Multifamily, Senior Living, or Student Housing experience is a plus
Benefits
- 4-Day Work Week (32 Hour Work Week)
- WFA (Work From Anywhere)
- We offer 3 weeks of PTO as well as Sick leave, and Bereavement
- We offer 11 paid holidays
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, and Vision)
- We offer $75/month reimbursement for Physical Wellness
- We offer $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Dog-Friendly Office
- Paid Parental Leave
- Weekly Lunches and Snacks for in-office employees
Company Overview