We are growing our partner operations team. This role requires a mix of technical know-how and business acumen. The candidate will be the central support for our partner ecosystem — Channel, Cloud Marketplace, MSP/MSSP, GSI, Technology Alliance and referral partners. This hands-on strategic role ensures flawless onboarding, efficient deal support, data integrity, and operational excellence. Ideal for a proactive problem-solver who thrives in a fast-moving environment.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Support the business in Salesforce management including process and system changes to align with business needs.
- Translate business requirements to technical teams to optimize business processes. Build project plans and execute UAT.
- Respond to ad-hoc requests flowing into partner operations from various teams regarding reporting, system-related troubleshooting, and general support
- Investigate and troubleshoot issues related to processes built in various partner tools (Salesforce, Impartner, Crossbeam, etc.).
- Create and maintain documentation on processes, policies, and relevant training materials
- Build, run, and analyze reports and dashboards for users and managers & in doing so, provide insight into the business
- Manage various tools in the partner tool stack including ecosystem tools and marketplace management platforms
- Manage partner-related processes including partner portal access, MDF & partner incentives
- Assist with the lead to opportunity process in support of the sales and channel teams
- Resolve partner sales, pipeline, and deal registration issues.
- Ensure the integrity of our partner-related business. This person will play a critical role in the audit and compliance function of our Deal Registration process
- Work with efficiency and accuracy while meeting and exceeding SLA’s
- Bachelor's degree required
- 3–5+ years in partner/channel operations, sales operations, or related roles in B2B SaaS or cybersecurity.
- Expertise with CRM/PRM, PowerPoint, and Excel (pivot tables, complex formulas). Salesforce administration experience a plus.
- Understanding of a channel ecosystem including various partner types (Reseller, Distributor, SI, MSP, etc.)
- Experience with SQL or basic database query languages is beneficial
- Strong analytical skills, disciplined attention to detail, highly organized and thorough
- Outstanding interpersonal skills
- Ability to take initiative, work flexibly, and set priorities with minimal direct supervision
- Demonstrated ability to prioritize and manage multiple competing priorities
- High energy level and passion in getting the job done right
Additional relevant knowledge or experience related to the above requirements will be considered an advantage.