SUMMARY
The Operations Manager serves as a player/coach responsible for both leading a team within VISTA’s recruiting or delivery function and maintaining an active personal book of business. This role provides strategic and tactical leadership to ensure the team achieves budgeted goals, drives exceptional customer experience, and delivers consistent, high‑quality performance. The Operations Manager oversees day‑to‑day operations, including development, coaching, and performance management of team members in their assigned role (e.g., Recruiters, Coordinators, or Delivery Specialists). In addition, the role supports the Director/VP of Operations with hiring, onboarding, and developing new employees while ensuring operational excellence and adherence to the VISTA Way.
RESPONSIBILITIES
Leadership & Team Development
- Provides ongoing professional development, coaching, and performance feedback to team members in assigned recruiting/delivery roles.
- Acts as a player/coach, managing a personal book of business while modeling best practices and high‑performance behaviors.
- Inspires team commitment to business goals, ensuring clarity on the purpose behind decisions, actions, and organizational priorities.
- Facilitates weekly one‑on‑ones using the VISTA Performance Pyramid and leverages the Career Path Development Program as appropriate.
- Partners closely with the Director/VP of Operations to discuss team progress, performance trends, and achievement against goals.
Operational Management
- Oversees day‑to‑day operational performance, ensuring high standards in activity, sales, service, and quality.
- Provides hands‑on support to team members regarding training, process adherence, problem‑solving, and margin management.
- Ensures consistent use of the “VISTA Way” through accountable processes, routines, tools, and systems that support sustainable growth and scalability.
- Identifies and implements process improvement opportunities to enhance efficiency and elevate the customer experience.
- Guides team members through operational challenges by leveraging data, creative problem‑solving, and cross‑functional collaboration.
Business Performance & Accountability
- Manages P&L performance for the assigned team, ensuring activities and outcomes align with budgeted goals.
- Maintains personal production expectations by managing an individual recruitment or delivery portfolio.
- Upholds visibility into team performance, coaching for continuous improvement and celebrating achievements.
- Offer insights into hiring trends, competitive market data, and pipeline strength to support informed decision‑making.
Non-Essential Duties and Responsibilities
- Assists with special projects and initiatives as assigned.
- Performs additional duties as required.
REQUIREMENTS AND EXPERIENCE
- Bachelor’s degree preferred, or equivalent relevant experience.
- 2-5+ years experience in sales, recruiting, healthcare staffing, or a related operations environment.
- Direct experience in a recruiting or delivery role within staffing strongly preferred.
- Demonstrated track record of meeting or exceeding performance and revenue goals.
- Previous experience leading teams through change and cultural evolution preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to use sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
- Ability to use manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
- Ability to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing
Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.