About the Company
shipside-solutions is a travel services company focused on helping clients plan memorable vacations, cruises, and special travel experiences. The company provides flexible remote career opportunities, ongoing support, and industry resources for individuals passionate about customer service and travel.
About the Role
The Virtual Event & Occasion Planner is an entry-level, fully remote position that helps clients plan vacations, cruises, and special travel experiences. Working as a trusted travel coordinator, you will guide customers through destination options, answer questions, assist with bookings, and provide exceptional customer support from initial inquiry through confirmed reservations.
Qualifications
• No previous experience required.
• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Positive, customer-focused attitude.
• Passion for travel and helping people.
• Basic computer skills and willingness to learn new software.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to work independently in a remote environment.
• Reliable internet connection.
Skills
• Customer Service
• Travel Planning
• Travel Coordination
• Reservation Management
• Client Relationship Management
• Communication Skills
• Phone Support
• Email Communication
• Customer Support
• Travel Research
• Itinerary Planning
• Organization
• Time Management
• Attention to Detail
• Problem Solving
• Multitasking
• Computer Skills
• Remote Work
• Booking Systems
• Relationship Building
Responsibilities
• Deliver friendly customer support through phone, email, and messaging platforms.
• Assist clients in selecting and booking cruises, resorts, flights, vacation packages, and other travel services.
• Review itineraries, payment schedules, and travel documentation with customers.
• Research destinations, travel deals, and vacation options that meet customer preferences.
• Resolve basic booking and account-related inquiries.
• Maintain clear and consistent communication throughout the travel planning process.
• Utilize travel booking platforms and customer service tools efficiently.
• Build lasting customer relationships while creating memorable travel experiences.
Benefits
• Fully remote work environment.
• Flexible scheduling.
• Entry-level opportunity with no previous experience required.
• Access to travel discounts and industry perks.
• Competitive commission-based compensation.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
Equal Opportunity
shipside-solutions is committed to providing equal employment opportunities to all qualified applicants and fostering an inclusive workplace where employment decisions are based solely on qualifications, performance, and business needs.