VDC is a company that provides travel services, and they are seeking a Travel Specialist responsible for managing reservations for various products including airline tickets and hotels. The role involves ensuring guest satisfaction, responding to inquiries, and promoting services to clients.
Responsibilities
- Manage reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows
- Respond to guest questions and make necessary adjustments to their accounts
- Provide professional and quality service to all clients
- Participate in product and service promotions and works to promote these specials in discussions with clients
- Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes
- Assess customer needs and make recommendations based on those needs by offering suitable products and services
- Develop and maintain an advanced knowledge of the product & service offerings
- Upsell customers with add-on services and products
- Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling
- Maintain guest loyalty while acting in the best interest of the company
- Meet sales performance evaluation expectations
- Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence
- Advise clients pricing, applicable fare rules, and any travel restrictions
- Recap and document itineraries and continuously look for ways to help improve our processes and customer experience
Skills
- 1+ years prior sales and travel/call center experience in metrics driven environment
- Must complete the company-provided Contact Center Agent course
- Strong customer service skills
- Desire to learn and develop skills, and go above and beyond to support customer inquiries
- Must be detail-oriented and result oriented
- Willingness to work a flexible schedule
- Experience using a Computer Reservation System
Benefits
- Competitive compensation
- Bonus incentives
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Remote work and snack allowances
- A variety of additional workplace perks
Company Overview
Vegas from the inside. Your #VegasInsiders guide to Las Vegas hotels, shows, nightclubs, dining, tours, and more! It was founded in 1998, and is headquartered in Henderson, Nevada, USA, with a workforce of 51-200 employees. Its website is http://www.vegas.com.