Transportation Manager

About the role

The Transportation Manager will be responsible for managing the transportation department assuring and coordinating the safe and efficient transport of all PACE participants. They must demonstrate the knowledge and skills necessary to participate in assessing, planning for, and providing transportation services with company policies and procedures.

We are seeking a Transportation Manager to manage our Transport Drivers to support PACE Operations client services which is to deliver excellent customer service consistently. Our Transport Drivers assist wheelchair clients getting in and out of the vehicle and assist clients with a "through the door" service. Transportation Manager applicants must have a flexible work schedule, to accommodate the business need.

What you'll do

• Personnel Management: Oversee the full lifecycle of driver management, including hiring, training, scheduling, evaluations, meetings, and disciplinary actions.
• Fleet and Operations Oversight: Manage fleet operations by ensuring accurate schedules, coordinating daily transportation needs, and submitting required reports.
• Communication and Relationship Building: Build strong relationships with participants, families, and PACE Care staff; handle grievances and conduct service recovery calls; collaborate with senior center staff.
• Policy and Technology Compliance: Ensure transportation staff comply with company policies, contractual requirements, and required technologies (Velocity EHS, NEMT App, Zello, Blink, MS Teams, Rippling); attend PACE IDT meetings.

Qualifications

Education and Training

• High school diploma required; college degree preferred.
• Valid state driver's license or commercial driver's license (Preferred: Passenger endorsement).
• CPR/First Aid Certified Instructor preferred but will train.

Knowledge and Experience:

• Experience in senior care or a related human services industry.
• One year of experience working with the elderly is required.
• Extensive knowledge of city streets, neighborhoods, and traffic patterns.
• Experience in vehicle scheduling and dispatching is a plus.
• Previous supervisory or management experience preferred.

Core Competencies

• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them completed in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

• Able to work in a fast-paced environment.
• Must provide a current driving record printout when applying (Valid 30 days from date of application)
• Must pass pre-employment screening - background and drug screen which includes alcohol screening

Physical Demands and Work Environment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

This job description outlines general duties but is not exhaustive.

Responsibilities may evolve to meet business needs. The company reserves the right to modify duties or assign additional tasks as required.

Working Conditions

• Must be able to work weekends, holidays, and any shift as necessary.
• Work hours: 07:00 AM - 17:00 PM, with varying shifts (occasional need for after-hour calls).
• Might be required to drive vehicles as needed.
• Must be able to travel out of town with overnight when necessary.

Physical Requirements

• Be able to push 50lbs and lift 150lbs minimum
• Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
• Position may require standing/walking for up to 4 hours.

The Company is an Affirmative Action/EEO employer committed to diversity and inclusion. All qualified applicants for the Transportation Manager position will be considered without discrimination.

America West is an equal opportunity employer committed to a workplace free of discrimination and harassment. In accordance with applicable federal, California, and local laws, including the California Fair Employment and Housing Act, we do not discriminate against any employee or applicant based on race, color, religion (including religious dress and grooming practices), creed, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, age (40 and over), military or veteran status, or any other characteristic protected by law. As a non-emergency medical transportation provider, certain positions may be subject to Department of Transportation (DOT) regulations, including pre-employment and random drug and alcohol testing, physical qualifications, and driving record requirements, where permitted by law. We provide reasonable accommodations for individuals with disabilities and for sincerely held religious beliefs, practices, or observances.