Role Overview
The Tele-Interviewer will work in a call center environment, completing scheduled appointments and taking inbound/outbound calls to complete or schedule tele-interviews. The interviewer will collect and document details about applicants' lifestyle and medical history via telephone interview.
What You Will Do
Complete professional, thorough, and precise telephone interviews with clients, complete scheduled appointments, and ensure excellent customer service. Develop interviewing skills through cross-training and performance feedback.
Why It Might Be a Fit
You will make a difference by providing excellent customer service, developing interviewing skills, and working collaboratively with the team to meet quality assurance and productivity goals.
Requirements
- College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
- Minimum of 1 year of experience in customer service
- Experience in high volume call centre environment where manual call transcription was required
- Demonstrated proficiency with Word, Excel, Outlook, and Teams at an intermediate level
Benefits
- Paid training
- 100% remote work
- Hourly rate: $19.35 per hour
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