Role Overview
The Student Success Manager is responsible for developing and managing a small staff of student success coaches while modeling successful coaching practices that enable students to be successful. This manager will support and execute the vision and purpose of the University through effective performance management/coaching/observations to deliver exceptional service to our diverse student population.
What You Will Do
Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved, Provide daily, weekly, monthly and quarterly success metrics updates to the team and conduct advisor performance observations, Provide management with daily, weekly and term reports on the performance of their Student Advising Team.
Why It Might Be a Fit
Requires the ability to work a manager schedule, including more than 40 hours, evenings, weekends to accommodate student and department needs, Strong attention to detail, problem-solving skills and task management experience is required along with demonstrated excellence in written and verbal communication.
Requirements
- Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education
- 1-2 years of work experience managing staff with a direct reporting relationship
- 3+ years working in a customer service or learning and academic services area
- Background in managing and evaluating processes and personnel using data
- Proven ability to develop and conduct presentations for diverse audiences
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