The Staff Customer Success Manager is a senior individual contributor who operates as both a strategic owner of Buildkite's most complex and strategically critical Enterprise customers AND a leader within the Customer Success function.
Requirements
- 8+ years in Customer Success, Strategic Account Management, or post-sale strategic relationship roles at top-tier B2B SaaS companies — with at least 3 years operating at the Sr. CSM level or equivalent
- Exceptional executive presence and communication — C-suite, CTO, and board-level engagement is comfortable and well-practiced, and you translate technical work into the business outcomes their leadership cares about
- Demonstrated impact on team and function — you've built playbooks, mentored teams, and driven cross-functional initiatives that outlasted your direct ownership of them
- Direct experience in CI/CD, DevOps, or developer infrastructure SaaS — deep domain expertise and strong technical fluency, without trying to be the technical expert
Benefits
- Competitive compensation
- Benefits package
- Meaningful work alongside some of the most innovative engineering teams in tech
- Opportunities for professional growth, learning, and career development
- A supportive, collaborative team culture where your ideas and expertise matter
Originally posted on