About the position
The Specifying Spanish Bilingual Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. As a remote Specifying Spanish Bilingual Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are looking for talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
Responsibilities
• Utilize client systems to investigate customer part inquiries
• Have working knowledge of car mechanics
• Provides verification and/or recommendation on correct auto parts requirements
• May require considerable adaptation in response to the particular customer in order to achieve success
• Maintain database case notes on all situations
• Reads and researches relevant materials and resources to stay current in programs
• Deliver expert customer experiences…with a smile.
Requirements
• High School diploma or GED equivalent required.
• Must be fluent in Spanish in verbal and written form
• 1 - 2 years of Automotive Parts Counter experience
• PC / Keyboarding Skills including Word & Excel
• Must reside in the United States or have a valid U.S. address for residence.
Nice-to-haves
• Additional Automotive Parts training or certifications a plus
Benefits
• medical, dental, and vision insurance
• comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• paid time off and holidays
• paid training days
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• Registered Retirement Savings Plan
• paid PTO and holidays
• medical, dental, and vision insurance
• a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits
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