Position Overview
MetroSys is seeking a highly skilled Service Engineer to lead and deliver complex tenant-to-tenant migration and Modern Workplace transformation initiatives for enterprise clients. This is a client-facing, architect-level role responsible for designing, leading, and executing large-scale Microsoft 365 migrations, including mergers, acquisitions, and divestitures.
The ideal candidate is both a strategic advisor and hands-on technical leader, capable of engaging stakeholders, architecting scalable solutions, and ensuring successful delivery across diverse environments.
Key Responsibilities
Client Engagement & Leadership
- Serve as the primary technical advisor for Microsoft 365 migration and transformation engagements.
- Lead client-facing workshops, discovery sessions, and architectural design discussions.
- Translate business requirements into scalable, secure, and efficient M365 solutions.
- Provide executive-level communication on strategy, risks, timelines, and outcomes.
Tenant-to-Tenant Migration Architecture & Delivery
- Architect and lead end-to-end tenant-to-tenant migration strategies, including planning, design, execution, and validation.
- Oversee migrations of:
- Exchange Online (mailboxes, archives)
- SharePoint Online & OneDrive
- Microsoft Teams (chat, channels, voice, files)
- Cross-platform migrations (e.g., Google Workspace, Slack)
- Develop migration runbooks, cutover strategies, and rollback plans to ensure minimal disruption.
- Ensure data integrity, security, and performance throughout all migration phases.
Identity, Security & Compliance
- Design and implement Azure AD / Entra ID architectures, including identity consolidation and tenant coexistence strategies.
- Architect authentication and access models (SSO, MFA, Conditional Access, Zero Trust).
- Lead implementation of Microsoft Purview (DLP, eDiscovery, retention, compliance policies).
- Ensure alignment with regulatory and governance requirements across environments.
Modern Workplace & Platform Enablement
- Lead deployment and optimization of:
- Microsoft Teams (including Voice and collaboration architecture)
- Endpoint Management (Intune, Autopilot)
- Microsoft 365 Apps for Enterprise
- Design governance frameworks for Teams, SharePoint, and OneDrive.
- Drive user adoption strategies and change management initiatives.
Technical Delivery & Oversight
- Provide hands-on leadership during migration execution and troubleshooting.
- Act as escalation point for complex technical issues across M365 workloads.
- Guide engineering teams and ensure adherence to MetroSys delivery standards and best practices.
- Develop detailed documentation, architecture diagrams, and customer deliverables.
Pre-Sales & Solution Development
- Support pre-sales efforts by scoping, designing, and estimating M365 migration solutions.
- Contribute to statements of work (SOWs), proposals, and solution presentations.
- Provide input on tools, methodologies, and service offerings.
Required Qualifications
- 7+ years of experience with Microsoft 365 architecture, engineering, or consulting.
- Proven experience leading large-scale tenant-to-tenant migration projects, including M&A scenarios.
- Deep expertise across:
- Exchange Online
- SharePoint Online / OneDrive
- Microsoft Teams
- Azure AD / Entra ID
- Strong understanding of identity, security, and compliance frameworks within M365.
- Experience with migration tools (BitTitan, Quest, ShareGate, AvePoint, etc.).
- Advanced PowerShell scripting for automation and migration tasks.
- Strong client-facing skills with the ability to communicate across technical and executive audiences.
Preferred Skills
- Experience with enterprise-scale migrations (10K+ users or multi-tenant consolidations).
- Familiarity with hybrid environments (on-prem AD, Exchange, etc.).
- Knowledge of backup, disaster recovery, and data protection solutions for M365.
- Microsoft certifications (e.g., MS-102, MS-100/101, MS-700, SC-300).
- Experience in professional services or consulting organizations.
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