Senior Technical Writer (General Business Audience)

Job Description Compose.ly has partnered as an exclusive recruiter with a growing fintech solutions provider seeking a seasoned Senior Technical Writer for a general business audience to work alongside their in-house team and other internal stakeholders in a full-time capacity. Storytelling is central to successful documentation, and we’re looking for a writer who understands how a well-crafted narrative can clarify complex concepts to enhance the user experience. This role is for you if you… • Have proven experience working with software engineering teams and other internal stakeholders to write superior user guides and how-tos that not only inform but also engage. • Prioritize the user and their implementation journey, crafting content that contextualizes technical details in a way that connects to the bigger picture. • Excel at explaining complex technical information in clear and relatable ways, helping non-developers and business users quickly understand and succeed. • Demonstrate working knowledge of technical concepts and the ability to simplify them for diverse audiences. • Are detail-oriented and deadline-driven, consistently delivering high-quality work and proactively seeking out the answers you need. • Communicate and collaborate professionally and efficiently with a geographically distributed team. Responsibilities • Keep pace with product development teams, using style guidance to produce industry-leading user guides, how-tos, and programming content that flows logically and tells a cohesive story. • Collaborate closely with product engineering, product management, integration teams, and other internal stakeholders to create user-centric technical documentation for business audiences. Required Skills and Qualifications • Bachelor’s degree or higher (ideally in English, technical communications, computer science, or a similar field) • 3+ years of experience as a technical writer for business or developer audiences at an Agile software company • Proven experience writing detailed, accessible, and user-focused documentation in a fast-paced environment • Exceptional ability to grasp and communicate interrelationships between topics, presenting information hierarchically in a logical, meaningful, and consistent manner • A business-friendly, user-focused perspective backed by experience and technical accuracy • Proficiency in Markdown or another markup language, like HTML, and Swagger • Knowledge of one or more programming languages (Java, Go, Python, TypeScript) and OpenAPI • Ability to handle and prioritize multiple focus areas and tasks while maintaining a high-velocity and high-quality output • Commitment to adhering to documented standards and styles • Enthusiasm for cross-functional collaboration with people at all levels of an organization • Ability to work in US time zones (ideally Central Standard Time) • A strong writing portfolio demonstrating some or all of these skills Preferred Qualifications • An advanced degree in a related discipline • Programming experience • Writing with ReadMe • Familiarity with Zendesk