Senior Deployment Strategist (Must be in U.K.)

• ^{Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal}
• ^{Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge}
• ^{Be the single point of accountability for delivery, bridging the gap between client expectations and engineering with clarity} 
• ^{Being the voice of the client, understanding their need, value drivers, sensitivities and values and rallying the rest of the PolyAI team around such needs}
• ^{Track and report on the metrics that matter - value driven success metrics, utilization, adoption, and account health - with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it}
• ^{Communicating wins to clients in a way that builds trust, proves value, and drives expansion}
• ^{Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience}
• ^{Collaborating with the pre-sales and sales teams to determine the best solution for a business need}

^{Minimum Requirements:}

• ^{5+ years in technical delivery leadership}
• ^{A track record of delivering large scale, transformative projects, ideally within AI or for customers in regulated environments}
• ^{Incredible storytelling and narrative abilities, proven through winning complex pilots and accounts}
• ^{Total comfort working in high ambiguity environments, knowing how to simplify complex and dynamic work, and keeping things moving even when the path forward isn’t clear}
• ^{The ability to think strategically, looking across a broad customer base, spotting patterns fast, and connect the dots between commercial risk, technical risk, and what to do next}
• ^{A painstaking attention to detail - we show our clients the very best we have to offer, and no less}
• ^{Strong customer obsession and focus on delivering value}
• ^{An appetite to continuously improve processes and ways of working}

^{Preferred Requirements:}

• ^{Experience with customer service or process automation, especially processes involving AI}
• ^{Knowledge of project management principles, and a product solutions manager's eye for prioritization}
• ^{Has worked with or part of a customer success of account management team, and confident in the tactics and processes that influence strong GRR and NRR metrics}
• ^{Has acted as an escalation point for account or delivery risks}
• ^{A desire to work in person with clients, to solutionise and build deep, personal relationships}
• ^{An interest in consumer tech, design, and user behavior and interaction}

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^Benefits

^{Participation in the company’s employee share options plan}

^{Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays}

^{Flexible working from home policy}

^{Work from outside of the UK for up to 6 months each year}

^{TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge}

^{Enhanced parental leave}

^{Bike2Work scheme}

^{Annual learning and development allowance}

^{We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

^{‍ ‍ Company-funded fertility and family-forming programmes}

^{Menopause care programme with Maven}

^{Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs}

 ^{Sabbatical Program: 5-week paid sabbatical available after 5 years of employment}