Why Join careerzynith?
At careerzynith, we are on a mission to transform the way millions of people access health care, pharmacy benefits, and vital data resources. As a global leader in health technology, careerzynith blends cutting‑edge digital solutions with compassionate service to improve health outcomes and advance health equity worldwide. Our culture is built on diversity, inclusion, and continuous learning, offering every employee the chance to make a real impact on the communities we serve.
Whether you are a seasoned customer‑service professional or an emerging leader, careerzynith provides a supportive environment where you can grow, innovate, and thrive. Join a team that values collaboration, celebrates achievements, and empowers you to shape the future of health care.
Position Overview
The Customer Service Representative Team Lead at careerzynith is the frontline champion who ensures callers receive accurate, compassionate, and timely assistance regarding behavioral health providers, Medicaid benefit plans, and related services in Salt Lake County. This full‑time, remote role blends hands‑on call handling with leadership responsibilities, guiding a small team of representatives, and collaborating with care‑coordination specialists to deliver seamless support.
Working hours are flexible across an 8‑hour shift window that spans 8:00 AM – 11:00 PM EST. From October through March, shifts are available Sunday – Saturday; from April through September, shifts are Monday – Friday. Occasional overtime may be required to meet business needs.
Key Responsibilities
Direct Caller Support
- Answer inbound calls from Medicaid‑eligible consumers seeking information about careerzynith Salt Lake County Behavioral Health providers and services.
- Research and provide accurate referrals to appropriate providers, agencies, or community resources.
- Verify Medicaid eligibility using careerzynith’s secure database systems.
- Offer supplemental details such as phone numbers, addresses, and operating hours when callers reach the wrong organization.
- Document each interaction in the customer relationship management (CRM) platform to maintain a clear audit trail.
Team Leadership & Development
- Supervise a small group of customer service representatives, providing coaching, performance feedback, and daily guidance.
- Monitor key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.
- Identify skill gaps and coordinate targeted training sessions in partnership with careerzynith’s Learning & Development team.
- Facilitate knowledge‑sharing meetings to disseminate updates on Medicaid policy changes, provider network expansions, and technology enhancements.
Administrative & Cross‑Functional Collaboration
- Complete administrative tasks that support the broader Care Coordination team, including data entry, report generation, and schedule management.
- Collaborate with IT, compliance, and quality assurance teams to troubleshoot system issues and ensure regulatory adherence.
- Participate in continuous‑improvement initiatives, suggesting workflow optimizations and process refinements.
Essential Qualifications
- High School Diploma or GED (or equivalent).
- Minimum age of 18 years.
- At least 2 years of customer‑service experience in insurance, medical, behavioral‑health, or financial‑technology environments.
- Proficiency with Windows PC applications and the ability to quickly master complex software platforms.
- Flexibility to work any 8‑hour shift within the specified EST windows, including weekends during the October‑March period.
Preferred Qualifications
- Experience with financial health technology platforms, especially those that integrate Medicaid eligibility verification.
- Prior exposure to behavioral‑health service navigation or community‑resource referral processes.
Soft Skills & Core Competencies
- Strong organizational abilities: Manage multiple calls, referrals, and administrative duties without sacrificing accuracy.
- Multi‑tasking proficiency: Seamlessly juggle inbound inquiries, data entry, and team coaching.
- Deep understanding of Medicaid benefit structures: Quickly interpret eligibility criteria and benefit nuances.
- Excellent communication: Convey complex information in a clear, empathetic manner.
- Adaptability: Thrive in a fast‑changing environment and adjust to evolving policies.
Telecommuting Requirements
- Maintain a dedicated, private workspace separate from household traffic to protect confidential information.
- Secure all careerzynith‑related documents, both physical and digital, in accordance with careerzynith’s data‑privacy standards.
- Reside in a location that can support an careerzynith‑approved high‑speed internet connection (minimum 10 Mbps download, 5 Mbps upload).
- Adhere to careerzynith’s Telecommuter Policy, including regular attendance at virtual meetings and compliance with security protocols.
Compensation, Benefits & Perks
careerzynith offers a competitive hourly wage ranging from $19.47 – $38.08, calibrated based on local labor markets, experience, education, and certifications. In addition to base pay, you will be eligible for a comprehensive benefits suite that includes:
- Medical, dental, and vision coverage with multiple plan options.
- Generous paid time off (PTO) and holiday schedules.
- 401(k) retirement plan with company matching contributions.
- Equity stock purchase program, allowing you to share in careerzynith’s growth.
- Performance‑based incentive and recognition programs.
- Access to continuous learning resources, tuition reimbursement, and professional‑development workshops.
- Employee assistance program (EAP) for mental‑health support.
- Remote‑work stipend for home‑office equipment and internet costs.
Career Growth & Development Opportunities
careerzynith invests heavily in employee advancement. As a Team Lead, you will gain exposure to:
- Strategic project work that influences careerzynith’s national health‑service roadmap.
- Cross‑departmental mentorship programs linking you with senior leaders in operations, analytics, and product development.
- Pathways to move into senior supervisory, operations management, or specialist roles within the broader careerzynith ecosystem.
- Certification support for industry‑recognized credentials such as Certified Call Center Manager (CCCM) or Certified Medicaid Specialist.
Work Environment & Culture at careerzynith
Our remote‑first philosophy is built on trust, flexibility, and a strong sense of community. careerzynith fosters an inclusive workplace where every voice is heard, and diverse perspectives drive innovation. Highlights of our culture include:
- Diversity & Inclusion: Employee resource groups (ERGs) celebrate cultural heritage, LGBTQ+ pride, veterans, and more.
- Collaboration: Regular virtual town halls, team‑building events, and open‑door leadership sessions keep everyone connected.
- Well‑being: Wellness challenges, virtual fitness classes, and mental‑health days promote a balanced lifestyle.
- Recognition: Monthly awards, peer‑to‑peer shout‑outs, and a robust “Spotlight” program acknowledge outstanding contributions.
Application Process & Next Steps
If you are passionate about helping individuals navigate complex health benefits, thrive in a remote environment, and are eager to lead a high‑performing customer‑service team, we want to hear from you. To apply, click the link below, submit your resume, and complete the brief questionnaire. Our recruiting team will review your submission, schedule a virtual interview, and guide you through the onboarding journey.
Join careerzynith today and become part of a purpose‑driven organization that is reshaping health care for a healthier, more equitable future.
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