Senior Client Support Technician – Global Yacht Technology
Where Curiosity Drives Expertise
About Triton Technical
Triton Technical designs and delivers cutting-edge IT and AV systems for the world's most advanced private yachts. We're fast-paced, collaborative, and constantly pushing the boundaries of what's possible.
The Role
We're looking for a Senior Client Support Technician to provide advanced technical support across a global client base. Join Triton's Client Support Team and thrive in a dynamic environment where curiosity fuels your growth.
This is a highly hands-on role where no two days are the same-you won't be limited to a single type of ticket or technology. Instead, you'll work across the full spectrum of IT, supporting custom yacht systems spanning servers, networks, security, AV, satellite communications, and more. With new technologies constantly being introduced, you'll have continuous opportunities to learn, grow, and expand your expertise in a truly unique environment.
You'll troubleshoot complex issues, play a key role in maintaining and improving mission-critical systems at sea, and act as a senior escalation point and mentor-helping elevate the performance and knowledge of the entire support team.
What You'll Do
- Provide advanced remote support in a 24/7/365 environment
- Act as the escalation point for complex technical issues
- Manage, troubleshoot, and optimize Microsoft server environments
- Support and implement systems across networking, security, AV, and satellite technologies
- Execute system upgrades, configurations, and enhancements
- Maintain and improve technical documentation and processes
- Mentor junior technicians and support team development
- Assist with onsite project work when required
What You Bring
- Strong experience across servers, networking, and IT infrastructure
- CCNA-level knowledge or equivalent hands-on experience
- Analytical, methodical troubleshooting approach
- Ability to communicate complex issues clearly and effectively
- Proactive mindset with strong attention to detail
- Passion for learning, problem-solving, and mentoring others
- Ability to prioritize and manage multiple client needs in a fast-paced environment
Why Triton
- Work across a wide range of technologies-no ticket silos
- Hands-on exposure to highly customized, high-end systems
- Constant learning with new tech introduced regularly
- Collaborative, high-energy environment with real growth opportunities
- 20 Days PTO: Enjoy ample time off for relaxation and rejuvenation.
- Health Insurance at $80/month for Employee-Only: Affordable coverage for employees.
- 100% Company Covered Dental Insurance: Comprehensive dental coverage at no extra cost.
- 401(k) Plan: Secure your future with our retirement savings option.
- Cell Phone & Internet Reimbursement: Stay connected without the added expense.
- 8 Paid Holidays