About the position
This position is responsible for accurately handling accounts payable-related issues and exceptions from internal stakeholders which require a level of research accompanied by corrective actions. This individual will diagnose the problem, manage the resolution process, and close the communication loop with internal customers on actions taken.
Responsibilities
• Review inbound accounts payable-related issues and exceptions and successfully resolve cases
• Determine and perform appropriate action (s) based on data gathered from multiple system sources
• Answer a variety of inquiries and investigate problems or issues arising from internal stakeholders
• Follow all company guidelines in response to accounts payable issues
• Handle incoming and outgoing mail, including special handling for accounts payable paper checks and resolution of returned checks
• Assist the offshore accounts payable team with vendor change requests
• Perform other duties as assigned
Requirements
• High school diploma or equivalent
• 4+ years of experience in Accounts Payable or related field
• Knowledge of SAP preferred
• Demonstrated proficiency in Excel, Word, and Outlook
• Ability to manage multiple projects/priorities simultaneously
• Strong verbal and written communication skills
• Strong understanding of accounts payable business processes with the ability to leverage accounting experience for business activities with accuracy and timeliness
• Support departmental SLA’s and work queue achievement
• Maintain qualitative and quantitative measurements related to departmental goals
• Manage and remediate issues and exceptions
• Demonstrate ability to multi-task and attention to detail