Commvault is the gold standard in cyber resilience, empowering customers to recover from cyberattacks and keep data safe. The SaaS Account Manager plays a vital role in driving the expansion and retention of existing SaaS accounts, focusing on nurturing client relationships and managing account growth.
Responsibilities
- Manage the entire account lifecycle from renewal to expansion, demonstrating a proactive approach in identifying upselling and cross-selling opportunities within existing accounts
- Conduct regular Quarterly Business Reviews (QBRs) with clients to assess their needs and align our solutions to their business goals, ensuring sustained account growth and satisfaction
- Maintain high levels of customer engagement and satisfaction by providing timely and effective solutions to client needs and inquiries
- Develop a deep understanding of each account’s unique challenges and opportunities, crafting customized strategies to maximize value and loyalty
- Collaborate closely with the customer support and product teams to address any product-related issues or enhancements that will benefit the client, enhancing their overall experience and satisfaction
- Utilize CRM systems to track account activity, sales progress, and lead management, ensuring all account information is up-to-date and communications are logged and followed
- Achieve and exceed assigned sales and customer loyalty targets, maintaining a strong pipeline of opportunities for account growth
Skills
- 1 – 3 years of relevant experience in a sales or account management role
- Strong understanding of technology products and the broader SaaS market, skilled in clearly and effectively communicating complex product features and advantages
- Proven track record of managing customer relationships and achieving sales targets within a SaaS environment
- High level of professionalism and customer-centric approach, with exceptional skills in negotiation and problem resolution
- Ability to work effectively both independently and as part of a team, with a high degree of initiative and drive
- Proficiency in using Microsoft Office, SFDC, and other sales and customer relationship management tools
- Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities effectively
- High level of professionalism, ethical conduct, and the ability to maintain confidentiality in all business interactions
Benefits
- High income earning opportunities based on self-performance
- Opportunity for Presidents Club
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Generous competitive benefits supporting your health, financial security, and work-life balance
Company Overview
- Commvault is a cyber resilience platform built for recovery and protection against threats. It was founded in 1996, and is headquartered in Little Falls, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.commvault.com.
Company H1B Sponsorship
- Commvault has a track record of offering H1B sponsorships, with 2 in 2026, 49 in 2025, 39 in 2024, 42 in 2023, 77 in 2022, 80 in 2021, 93 in 2020. Please note that this does not guarantee sponsorship for this specific role.