Note: The job is a remote job and is open to candidates in USA. Veterans United Home Loans is dedicated to helping Veterans and military families become homeowners. They are seeking a Written Support Specialist to assist borrowers through email, web chat, and social media, ensuring they receive the necessary support and information in a friendly manner.
Responsibilities
- Being the first point of contact for borrowers who reach out via email, social media, phone, and web chat—offering top-notch customer service to both customers and teammates
- Answering general questions about the VA loan process through email, web chat, and phone while following guidelines that prohibit discussing loan terms
- Keeping track of borrower interactions using systems like CRM, Cisco Finesse, and the Web Chat platform to ensure everything is well-documented
- Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture
Skills
- Experience navigating mortgage software/CRM systems, Encompass, Outlook
- At least 6 months of experience as a customer service representative or similar role
- Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems
Company Overview
We are committed to exceeding clients' expectations and creating an amazing experience with the VA Mortgage process by providing an abundance of information and personalized service to Veterans, military members, and their families across the U.S. It was founded in 2002, and is headquartered in Huntsville, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.veterans-united.org.