Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company that is looking for a Customer Service Coordinator to join their team. The role involves providing exceptional customer care and support while working virtually from home, with a focus on effective communication and problem-solving.
Responsibilities
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
Skills
- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and customers
- Exercise good judgment and independent decision-making skills
- Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Display dependability with a solid attendance record
- Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied via cellular data or hotspot
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
- ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
- At least 3 years of customer service or call center experience
- At least 6 months of experience in the financial industry
Benefits
- At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self.
- It’s backed by our belief that great work doesn’t mean sacrificing your well being.
- It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Learn more at the Capital One Careers website.
- Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
Company Overview