Note: The job is a remote job and is open to candidates in USA. Fetch Pet Insurance is dedicated to helping pets live their healthiest and happiest lives through comprehensive insurance coverage. The Underwriting Operations Analyst will provide cross-functional support to various teams within the insurance operations, focusing on service escalations, operational excellence, and compliance.
Responsibilities
- Coordinate the response to service escalations, including investigation of the escalation, drafting the referral, obtaining approval, and documenting direction to service staff
- Perform root cause analysis and reporting of service escalations to identify opportunities for improvement
- Aid cross functional teams to identify and support training needs for company and product
- Help identify and write Underwriting manuals and SOP’s
- Assist in the identifying and development of Operations Reporting
- Conduct screening process for Office of Foreign Assets Control (OFAC) and Office of Financial Sanctions Implementation (OFSI) referrals in the United States and Canada and provide required reporting to the insurance carrier
- Complete the underwriting referral process for suspicious claims activity and execute any resulting underwriting action in partnership with Platform Operations
- Conduct and support monthly review of Bordereaux reporting for the insurance carrier
- Support and conduct internal audits, and aid in the annual underwriting and claims audits, including file gathering, general support, and coordination with the insurance carrier
- Monitor and process CCPA requests
- Support the investigation of all regulatory complaints, working closely with the Compliance Specialist
- Conduct proactive monitoring of the competitor landscape on filed products and filing activity
- Conduct ad hoc research and/or projects as needed (e.g emerging issues, competitor changes)
Skills
- Bachelor's degree preferred, and/or 5+ years of experience in the P&C insurance industry
- Exhibit general knowledge regarding insurance, operations, policy forms, IT applications, and regulatory compliance requirements
- Ability to effectively leverage resources to solve problems independently
- Excellent verbal and written communication skills, organizational skills, and the ability to work in a fast-paced environment under tight deadlines
- Intellectually curious with a desire to learn and improve processes
- Ability to effectively collaborate with cross-functional teams and stakeholders at all levels
- Ability to independently analyze and resolve complex issues
- Ability to research topics, organize information, and clearly communicate findings
- Pet Insurance and/or Insurtech experience is a plus
Benefits
- Along with base salary, your position may qualify for additional bonuses
- This position is eligible for the Company’s bonus plan(s)
- Comprehensive Medical, dental, and vision plan for you and your family
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
- Highly competitive 401(k) matching
- Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
- Paid company (9) holidays, including (1) floating holiday
- Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
- Educational Assistance Program
- Fetch Discount Perks Program
- Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
- NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
- Employee Referral Incentive
- Tuition Assistance
- Commuter Benefits
- Employee Assistance Program (EAP)
Company Overview
Fetch Pet Insurance is a pet wellness company dedicated to giving dogs and cats longer, happier and healthier lives. It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.fetchpet.com.