[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Deloitte's AI & Engineering practice is seeking a Technical Program Manager to lead the development of a custom NextGen point of sale solution for clients. The role involves managing large-scale retail technology transformation initiatives, coordinating cross-functional teams, and implementing deployment strategies to ensure successful execution across multiple locations.

Responsibilities

• Lead end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations
• Define and maintain program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives
• Coordinate cross-functional stakeholders across Engineering, Product, QA, Infrastructure, and Store Operations to drive enterprise delivery alignment and accountability
• Design and implement deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime
• Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding
• Manage multi-vendor delivery ecosystems, ensuring alignment, performance accountability, and predictable execution across onshore and offshore teams
• Identify and implement AI-driven operational improvements, translating emerging capabilities into measurable business outcomes (cost savings, incident reduction, process efficiency)
• Conduct delivery health assessments and drive root-cause resolution to reduce production incidents and improve system stability
• Lead program governance, risk management, and escalation frameworks across multi-million-dollar transformation portfolios

Skills

• 8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations
• Experience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives
• Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime
• Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding
• Experience in identifying and implementing AI-driven operational improvements
• Bachelor's degree, preferably in information technology, business, or related field; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
• Role is remote
• Experience using Microsoft Word, Excel, and PowerPoint
• Experience supporting clinical or healthcare business operations
• Experience managing multiple projects or workstreams
• Experience preparing and delivering technical demonstrations
• Experience analyzing billing workflows, claim issues, or operational data

Benefits

• You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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