Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading logistics and supply chain technology company that helps organizations enhance their operations through innovative technology and trade intelligence. The Technical Account Manager role focuses on helping strategic customers achieve measurable business value from logistics platforms by providing technical support and fostering strong relationships with clients.
Responsibilities
- Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint
- Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal
- Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate
- Build strong relationships with both business and technical stakeholders
- Lead meaningful conversations with decision-makers, operators, and IT teams
- Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals
- Bring informed, practical feedback to Product and internal teams
- Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction
Skills
- 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles
- Experience in logistics, supply chain, or SaaS environments strongly preferred
- Experience working with enterprise or mid-market customers
- Background in transportation, freight operations, or logistics technology is a strong advantage
- You understand freight from the inside—not just conceptually, but operationally
- You know how brokers, 3PLs, and shippers make money
- You understand why TMS and integrations matter
- You have opinions on what makes a strong logistics tech ecosystem
- You're comfortable in technical conversations and can connect systems to outcomes
- Experience with TMS platforms (3G preferred) or similar logistics technology
- Familiarity with APIs, EDI, integrations, and system workflows
- Ability to troubleshoot and guide customers toward effective solutions
- You can build trust and lead conversations with a wide range of stakeholders
- Strong presentation and communication skills
- Ability to engage both technical and non-technical audiences
- Experience leading customer meetings, training, or business reviews
- You connect technical work to business impact
- Proven ability to align technical initiatives with business outcomes
- Ability to identify growth opportunities within existing accounts
- Strong understanding of customer goals and operational drivers
- You know how to get things done across teams
- Experience working with Product, Sales, Support, and Implementation
- Ability to communicate customer needs clearly and drive internal alignment
- You don't wait for direction—you create it
- Self-starter with strong accountability and follow-through
- Comfortable working in ambiguity and driving outcomes
- Motivated by impact, not just activity
Benefits
- Commission
- Competitive compensation
- Great benefits
- Remote and flexible work hours
- Opportunity to join a company on an awesome mission with a great existing team and trajectory
- Work-life balance
- Environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success
Company Overview
Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses. It was founded in 1981, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.descartes.com/.