Note: The job is a remote job and is open to candidates in USA. Commerce is a company dedicated to empowering businesses through their AI-driven commerce ecosystem. They are seeking a Technical Account Manager who will serve as the lead technical point of contact for key accounts, providing strategic guidance and driving revenue growth for clients in the eCommerce sector.
Responsibilities
- Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation
- Drive stability and growth within your book of business that increases your customer’s revenue, drives customer retention, and improves NPS
- Be a technical resource that helps maintain and optimize your customer’s technical ecosystem
- Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success
- Develop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applications
- Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents
- Work closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's priorities
- Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem
- Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap
- Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Evaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectives
- Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution
Skills
- 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
- Strong understanding of analysis of eCommerce websites for optimization and best practices
- Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
- A customer-focused internal advocate, focused on driving growth throughout the clients life cycle
- Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams
- Excellent time management skills
- Excellent written and verbal communication and relationship skills
- Bachelor's degree in business, marketing, or computer science related field or equivalent experience required
- Energetic, enthusiastic, and agile
- Be outspoken and provide feedback to management that results in greater efficiency
- Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven
- Experience with the Bigcommerce product is a plus
Benefits
- Variable compensation (such as bonus or commission)
- Equity
- Benefits
Company Overview
Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem. It was founded in 1994, and is headquartered in Broomfield, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://commerce.com/.Company H1B Sponsorship
Commerce has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 2 in 2023, 7 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.