Note: The job is a remote job and is open to candidates in USA. WitnessAI is a company that specializes in intent-based AI security, focusing on preventing data breaches and ensuring the safe use of AI technologies. The Technical Account Manager will act as a trusted advisor to customers, guiding them through the deployment and integration of the security platform while providing technical support and fostering strong relationships.
Responsibilities
- Customer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environments
- Technical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challenges
- Customer Advocacy: Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoption
- Training & Enablement: Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teams
- Feedback Loop: Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reports
- Security Expertise: Act as a subject matter expert in networking and AI security concepts—firewalls, proxies, jailbreaks, unethical usage and data leakage
- Account Health Monitoring: Track usage metrics and signals to identify risks and opportunities across your customer portfolio
Skills
- Bachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience)
- 3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering)
- Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etc
- Strong understanding of common enterprise technologies and architectures
- Hands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet)
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Experience working in fast-paced SaaS or cybersecurity environments
- Familiarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plus
- Relevant security certifications
- Experience with supporting or working with cybersecurity teams
- Prior experience supporting enterprise or global customers
- Prior startup experience
Benefits
- Hybrid work environment
- Competitive salary.
- Health, dental, and vision insurance.
- 401(k) plan.
- Opportunities for professional development and growth.
- Generous vacation policy.
Company Overview
WitnessAI is building the guardrails that make AI safe, productive, and usable. It was founded in 2023, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://witness.ai.Company H1B Sponsorship
WitnessAI has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.