Note: The job is a remote job and is open to candidates in USA. Staples is a business-to-business company that values the connection between its teams and customers. As a Team Manager in Sales Engineering, you will lead a team focused on onboarding complex, enterprise customers, ensuring a positive experience while collaborating with Sales and Business Development teams.
Responsibilities
- Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
- Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
- Partner closely with Sales leaders and Business Development teams
- Manage team workload, priorities, and metrics
- Act as escalation point for complex customer issues
- Lead change management within go-to-market models
- Use data to identify trends, coaching, and process improvements
- Design scalable onboarding solutions
- Balance customer satisfaction with operational efficiency
Skills
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
- Strong people leadership and coaching skills
- Ability to influence cross-functional partners
- Customer-first mindset
- Comfort leading through change
- Strong communication and analytical skills
- Passion for operational excellence and growth
- Ability to create an environment of associate growth and development
- Bachelor's degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
- Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing
- Experience partnering with technical or IT teams in large, matrixed organizations
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
- This role may be eligible for bonuses, or other forms of variable compensation.
Company Overview
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