Note: The job is a remote job and is open to candidates in USA. Superior is seeking Seasonal TAC Specialists to support upcoming projects and periods of increased demand throughout the year. This remote role requires bilingual French-speaking agents to provide technical support and ensure consistent bilingual coverage across all client touchpoints.
Responsibilities
- Provide technical support via phone, email, and/or ticketing systems
- Troubleshoot hardware, software, and basic network issues
- Accurately document incidents, resolutions, and escalations
- Follow established procedures, SLAs, and escalation paths
- Communicate clearly and professionally with users and internal teams
- Escalate unresolved issues to appropriate support tiers
- Maintain confidentiality and data security standards
Skills
- Fluent in French (Canadian dialect strongly preferred)
- Prior experience working in bilingual or multilingual support environments
- Prior experience in technical support, help desk, or customer support
- Experience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)
- Strong written and verbal communication skills
- Ability to follow documented processes and troubleshoot systematically
- Reliable internet connection and ability to work remotely
- Availability to work seasonal schedules as business needs require
- Authorization to work in the applicable location
- Previous TAC, service desk, or call center experience
- Exposure to SaaS applications, hardware support, or networking fundamentals
- Ability to adapt quickly in a fast-paced support environment
- Flexibility to support varying shifts, including peak periods if required
Company Overview
We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. It was founded in 1931, and is headquartered in Santa Fe Springs, California, USA, with a workforce of 51-200 employees. Its website is http://superiorpress.com.