Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking a Systems Engineering Manager to lead a team of technical engineers responsible for the organization's infrastructure design and engineering. The role involves managing operations across multiple data centers and cloud infrastructure while ensuring system performance, security, and compliance with service level agreements.
Responsibilities
- Oversees system engineers and engineering support processes to ensure effective resolution of business issues
- Evaluates deliverables to ensure products and services meet customer expectations
- Manages the relationship with internal business units to deliver on service level agreements
- Performance Management and Associate Development
- Communicates frequently with vendors to understand product lifecycles
- Guides engineering teams in developing system, performance, and software specifications
- Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects
Skills
- Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- 5 years Related professional experience
- 1 year Supervisory experience or demonstrated progressive leadership experience
- Ability to present technical and non technical information to multiple audiences
- Ability to build relationships across a variety of partner groups in a global environment
- Ability to plan and manage complex projects
- Knowledge of engineering theory and design criteria
- Proficiency with various systems engineering tools and processes
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
- Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
- Must be eligible to work in the U.S. without Sponsorship
- ITIL Foundations v3
Benefits
- CareFirst offers a comprehensive benefits package
- Various incentive programs/plans
- 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)
Company Overview
CareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.