Note: The job is a remote job and is open to candidates in USA. VERSANT Media is a leading force in news, sports, and entertainment, known for its iconic and trusted brands. They are seeking a Support Specialist to join their Indy Cinema Support team, responsible for consulting on technology solutions for Partner Cinemas and providing elite customer service.
Responsibilities
- Serve as a resource for customers by providing solutions to technical challenges
- Deliver exceptional customer service by working directly with cinema operators who use our proprietary software
- Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues
- Resolve technical issues, which may include: Tablet configurations, Windows printing, Receipt printing, Bluetooth pairing, Resolving IP conflicts
- Consult with clients on best practices to maximize revenue and improve business efficiency using our software
- Build and maintain strong relationships with clients
- Escalate issues to the Support Manager and assist in implementing solutions
- Document all relevant information and investigation details in CRM cases
- Demonstrate initiative by suggesting product enhancements or improvements to internal processes
Skills
- Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities
- Ability to quickly learn new software and technologies
- High energy, engaging personality, and patience with users across all technology skill levels
- Experience may include any of the following: Technical background in a help desk environment requiring customer service
- Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, or other relevant technical fields
- Technical certifications is a plus
- Bachelor's degree in Computer Science, IT, or a related field
- Prior experience with Cinema software is a plus
- Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems
- Familiarity with Salesforce.com
- Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired
- Advanced problem solving and analytical skills
Benefits
- Medical, dental and vision insurance
- 401(k)
- Paid leave
- Tuition reimbursement
- A variety of other discounts and perks
Company Overview
Versant Media is a media company that offers television and digital entertainment services. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://versantmedia.com.