Note: The job is a remote job and is open to candidates in USA. Nimble is a real-time web search platform focused on enterprise accuracy and trust. The Strategic Customer Success Manager will drive customer adoption, retention, and expansion across enterprise accounts, serving as a trusted partner to senior stakeholders.
Responsibilities
- Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn
- Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value
- Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps
- Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate
- Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities
- Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals
- Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers
Skills
- 6+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success, or Account Management
- 3+ years supporting enterprise customers, ideally in a high-growth startup environment
- Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments
- Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows
- Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert
- Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders
- Ability to translate technical concepts into clear business value for both technical and non-technical audiences
Company Overview
Nimble enables your AI agents and teams to stream the precise intelligence they need from the live web, powered by infrastructure built to reliably access even the most complex, difficult-to-reach data. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.nimbleway.com.Company H1B Sponsorship
Nimble has a track record of offering H1B sponsorships, with 39 in 2023, 111 in 2022, 176 in 2021, 227 in 2020. Please note that this does not guarantee sponsorship for this specific role.