Note: The job is a remote job and is open to candidates in USA. Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. The Strategic Account Director will develop strategies to engage key clients, build trusted relationships, and collaborate with internal teams to tailor solutions that drive business growth.
Responsibilities
- Develop a strategy to break into and close key strategic logos for Decagon
- Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
- Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
- Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
- Forecast and accurately report on pipeline and revenue
- Develop and execute account plans to execute strategic deals
- Provide feedback and insights to product and leadership teams to influence the company's roadmap
- Maintain expert-level knowledge of the company's products, services, and industry trends
- Expect moderate travel
Skills
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
- Previous experience selling AI or customer support/experience software
Benefits
- Offers Equity
- Offers Commission
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
Company Overview
Decagon provides a conversational AI platform for automating customer support across multiple channels. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://decagon.ai.