Note: The job is a remote job and is open to candidates in USA. Prodege, LLC is a marketing and consumer insights platform that helps brands and agencies answer business questions and build customer loyalty. They are seeking a Staff Product Manager for the Consumer Experience team to own the engagement and retention loop, focusing on member behavior and habit formation across their brands. The role involves leading cross-functional teams to improve member experiences and drive measurable results.
Responsibilities
- Own a CX squad mission across engagement mechanics, habit formation, repeat behavior, and early churn, with a clear metric and roadmap
- Diagnose why members fail to build a repeat habit, lose trust, stop earning, or churn, and turn that diagnosis into product choices
- Set a point of view on what needs to change in the member experience and sequence the work to get there
- Present work, rationale, and strategy to executive stakeholders with clarity and confidence
- Make tradeoffs between member value and business value (reward cost, margin, revenue-generating activity) without reducing the role to funnel optimization
- Build and improve habit-forming mechanics: streaks, goals, quests, challenges, daily loops, reward progress, referrals
- Connect engagement mechanics to retention, repeat activity, revenue quality, and margin
- Protect member experience quality where short-term engagement gains would weaken it
- Lead through influence across earning, rewards, redemption, and lifecycle surfaces without formal authority
- Partner with engineering, design, data, marketing, and lifecycle to move shared member surfaces
- Reason across day-zero value, early churn, D7/D30 retention, win-back, and tenured engagement as a portfolio
- Raise product craft across peer PMs through sharper diagnosis, framing, and engagement thinking
- Define success metrics for squad initiatives with data and analytics
- Use quantitative signals (discovery, retention, engagement) and qualitative insight to inform and validate decisions
- Design and run experiments that isolate behavior change, with clear readouts on what moved and what didn't
- Communicate engagement and lifecycle impact clearly to leadership
Skills
- 7+ years of product management experience, with a track record as a strong senior individual contributor
- True consumer product ownership: you've owned member-facing products where the daily job was the member experience, not B2B, internal tooling, or platform work
- Behavior-change proof: you can name a user behavior you changed, the mechanic you used, and the metric that moved
- Engagement and gamification depth: you've built or improved discovery, habit loops, streaks, goals, quests, reward progress, referrals, or similar systems, and tied them to retention or revenue quality
- Rewards and trust judgment: you understand that rewards products only work when members believe the bargain is fair, what they do, what they get, when they get it, and why they did or didn't qualify
- Lifecycle judgment: you can reason across day-zero value, early churn, D7/D30 retention, win-back, and tenured engagement as a portfolio
- Product taste: strong instincts for consumer experience quality alongside analytics
- Experimentation fluency: you've designed and read experiments that isolate behavior change, with working command of A/B testing, holdouts, and incrementality
- Leads through influence: you've moved engineering, design, data, marketing, and peer PMs without relying on formal authority
- Comfort operating in a fast-moving environment with evolving priorities
- Exceptional communication and the ability to influence senior stakeholders
- Direct experience with rewards, cashback, points, or loyalty products
- Background in gaming or social products with strong reward-schedule, progression, or challenge mechanics
- Experience in consumer subscription, marketplace, or commerce products where repeat behavior and perceived value matter
- Familiarity with lifecycle/CRM systems as a partner surface
- Experience designing for or incorporating AI-powered features into consumer products
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- Basic life insurance
- Flexible PTO
- Paid sick leave prorated based on hire date
- Eight paid holidays throughout the calendar year
Company Overview