Note: The job is a remote job and is open to candidates in USA. Pair Team is building a new kind of healthcare system that integrates social services with medical care, focusing on whole-person care. As a Staff Product Manager for the AI agent platform, you will define the product vision and roadmap to enhance the efficiency of frontline care managers while ensuring compliance with healthcare regulations.
Responsibilities
- Partner with product leadership to define and drive the Pod-Agents roadmap, from discovery through pilot, GA, and ongoing iteration. You'll contribute to strategy, own the specs, and drive execution on one of our most technically ambitious product areas
- Partner closely with our CMO and clinical operations team to deeply understand how care managers work, where AI can genuinely help, and where humans need to stay in the loop
- Define what good looks like for AI agent features, including evaluation frameworks, success metrics, and feedback loops that tell you whether the product is actually working in the field
- Write clear, opinionated specs that give engineers and designers the context they need to build the right thing: not requirements documents, but decision documents
- Navigate ambiguity with confidence. This is greenfield product work in a regulated domain. You'll make good calls with incomplete information and know when to slow down and learn more before moving forward
- Serve as a cross-functional thought partner across Pod-Agents, ECM, and Access, helping connect the dots between what we're building and Pair Team's broader care delivery model and partner programs
Skills
- 5+ years of product management experience, with at least 3 years in healthcare, care delivery, or a similarly regulated and complex domain
- Demonstrated experience operating as a staff-level IC PM, owning roadmap direction, writing crisp specs, and influencing outcomes across engineering and clinical stakeholders without formal authority
- A track record of building products that touch clinical workflows, whether for care managers, clinicians, health plans, or patients
- Experience shipping AI or ML-powered features with hands-on involvement in defining evaluation criteria, success metrics, and post-launch iteration
- Strong written communication. You write specs that move teams forward and can explain complex tradeoffs clearly to both technical and non-technical audiences
- Comfort with compliance and regulatory constraints as first-class product inputs, not afterthoughts
- Experience with Medicare Advantage, Enhanced Care Management (ECM), D-SNPs, or similar Medicaid/Medicare programs
- Background building tools for complex care populations, including dual-eligible, Medicaid, or high-acuity patients
- Familiarity with agentic AI systems, LLM-based product development, or clinical decision support tools
- Experience at a value-based care company, care management organization, or digital health startup
Benefits
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive health, vision & dental insurance
- $50 employer contribution to active HSA accounts
- 401k through Guideline
- Life insurance and AD&D
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Company Overview
Pair Team is an end-to-end operations platform that connects vulnerable patients to local care teams. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://pairteam.com.