Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are seeking a Staff Product Designer to join our growing Product Design team, where you will own the vision and evolution of Clio's design system, driving frameworks and standards for product experiences in an AI-first era.
Responsibilities
- Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes
- Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions
- Lead end-to-end design across multi-surface journeys from opportunity framing to prototyping, validation, and high-quality execution
- Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaborative thinking
- Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond 'good enough.'
- Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope
- Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration
- Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft
- Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area
- Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio
Skills
- 8+ years of Product Design experience
- Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market)
- Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems
- Proven track record of shipping high-quality work that solves customer problems and moves key product metrics
- Strong product judgment and business acumen; an ability to connect customer needs to strategy, metrics, and roadmap decisions
- Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design
- Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities
- Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows
- Proven systems thinking; an ability to design reusable frameworks and patterns that scale across teams and products
- Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
- Excellent presentation and storytelling skills
- Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity
- Strong cross-functional partner who drives execution across teams and workstreams
- Experience mentoring peers
- B2B SaaS experience
- A track record of taking a design system from functional to foundational, evolving application and rollout rigor, documentation, and architecture to support an adaptive product ecosystem, including products brought in via acquisition and 0-1 bets
- Fluency with agentic or AI-first products where the primary unit of interaction is a system behavior not a screen and where delegation, trust, and human oversight are central design problems
- Shipped interaction patterns for AI-powered features: streaming states, citations, confidence signaling, refusals, and error recovery
- Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.