Note: The job is a remote job and is open to candidates in USA. Otter Products is seeking Spanish Speaking Customer Service Representatives to join their team. The role involves assisting customers through various contact channels, providing product knowledge, and ensuring a positive customer experience while maintaining data accuracy.
Responsibilities
- Represent Otter Products LLC by acting as an honorable brand ambassador
- Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner
- Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience
- Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle
- Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
- Cleary and effectively communicate with manager, support staff, IT and peers as needed
- Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality
- Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations
- Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization
- Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
- Other duties as assigned
Skills
- Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521
- Effective written and verbal communication skills required
- Bilingual in English/Spanish required
- Prior experience with Microsoft and Windows systems required
- High School Diploma or equivalent preferred
- Familiarity with navigating multiple platforms preferred
Benefits
- Variable Incentive Program - This position is eligible for the Customer Service Performance Based Incentive Program.
- Otter Products offers a robust benefits package to eligible employees including medical, dental, vision, basic life, voluntary life, long-term and short-term disability, employee assistance program, flexible spending accounts, health savings account, and 401(k) retirement plan.
- Additionally, for eligible employees, we offer accrued paid time off based on seniority, volunteer time off, parental leave, bereavement leave, company holidays, and years of service awards.
- Laptop, docking station, and all required cables (10ft. Ethernet cable)
- Two monitors with stands
- Wired Keyboard and mouse
- Wired headset
- Power surge
- Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes)
Company Overview