Note: The job is a remote job and is open to candidates in USA. MCIM is a company focused on enhancing data center operations through a comprehensive platform and real-time analytics. The Solutions Consultant will act as a client-facing partner, helping customers understand and optimize the MCIM platform by translating their needs into technical solutions and supporting implementation efforts.
Responsibilities
- Partner directly with customers to understand their business needs, technical requirements, workflows, and desired outcomes
- Participate in discovery calls, implementation conversations, technical evaluations, and solution scoping discussions
- Serve as a technical resource for customer-facing teams, including Implementation, Customer Success, Product, Operations, and Sales
- Support customer onboarding and implementation by identifying required configurations, clarifying business processes, and helping guide customers toward effective MCIM solutions
- Translate customer requirements into clear, actionable documentation, including user stories, tickets, requirements notes, and implementation handoff materials
- Prepare well-structured tickets and technical requirements for internal teams to support timely and accurate execution
- Deliver product demonstrations and presentations to both technical and non-technical audiences
- Explain technical concepts clearly and adjust communication style based on the audience
- Support customer business reviews, QBRs, partnership reviews, and onsite customer meetings as a technical and product resource
- Collaborate with Product, Operations, Customer Success, Implementation, and other internal teams to recommend practical, scalable solutions
- Use Salesforce best practices to evaluate customer needs, identify configuration options, and support effective solution design
- Maintain strong knowledge of Salesforce capabilities, platform enhancements, and relevant administration best practices
- Manage multiple customer priorities, implementation needs, and internal deliverables simultaneously
- Travel (domestic and international) up to 15% of the time
Skills
- 3–6 years of relevant experience in a Salesforce Administrator, Salesforce Business Analyst, Salesforce Consultant, Implementation Consultant, Solutions Consultant, or similar role
- Strong Salesforce administration knowledge and hands-on experience working within Salesforce environments
- Ability to gather business and technical requirements from customers and translate them into clear documentation for internal teams
- Experience participating in customer-facing discovery, implementation, scoping, or technical solution conversations
- Strong presentation, demonstration, and communication skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong problem-solving skills and ability to work through ambiguous customer needs or business challenges
- Experience writing user stories, technical requirements, implementation notes, tickets, or similar documentation
- Ability to collaborate cross-functionally with customer-facing, product, technical, and operational teams
- Willingness and ability to travel up to 25% for customer meetings, QBRs, partnership reviews, and other business needs
- Salesforce Administrator certification or other relevant Salesforce certifications
- Experience working in a SaaS, enterprise software, CMMS, ERP, data center, or technical implementation environment
- Prior experience as a Salesforce Consultant, Solutions Consultant, Implementation Consultant, or Solutions Engineer for a Salesforce ISV or partner
- Experience with tools such as Jira, Confluence, Gearset, GitHub, Data Loader, Dataloader.io, Jitterbit, Workato, MuleSoft, or similar platforms
- Familiarity with integrations, REST/SOAP web services, Salesforce Connect, or related integration concepts
- Experience supporting customer training, onboarding, implementation, or adoption efforts
- Experience participating in QBRs, customer business reviews, or strategic customer meetings
Company Overview
Company H1B Sponsorship