Note: The job is a remote job and is open to candidates in USA. Vision Government Solutions, Inc. is looking for a Software Onboarding & Support Specialist who enjoys helping people succeed and thrives in a client-facing environment. This role focuses on training, onboarding, and supporting clients as they learn to use the software, leading training sessions, and providing high-quality support.
Responsibilities
- Lead virtual and in-person training sessions for new and existing clients
- Guide clients through onboarding, helping them understand system setup and workflows
- Create a positive, engaging training experience that builds client confidence
- Develop and maintain training materials, guides, and resources
- Represent DataScout at client meetings, conferences, and events
- Respond to client questions and provide timely, thoughtful support
- Help users work through challenges and better understand system functionality
- Document client interactions and track activity in internal systems
- Identify common questions or trends and help improve training and onboarding processes
- Work closely with internal teams to improve the overall client experience
- Assist with testing new features and providing user-focused feedback
- Support other team initiatives as needed
Skills
- Strong communication skills - both written and verbal
- Confidence leading meetings, trainings, or presentations
- Highly organized and detail-oriented
- Ability to manage multiple priorities in a fast-paced environment
- A natural problem-solver who enjoys helping others
- Experience in training, onboarding, teaching, or customer-facing roles preferred
- Experience supporting clients or users in a professional setting
- Ability to quickly learn new software and explain it clearly to others
- Self-motivated and dependable
- Comfortable working independently in a remote environment
- Positive attitude with a willingness to learn and adapt
- Familiarity with GIS, mapping, or property data
- Experience working with local government or public sector clients
Benefits
- Paid Time Off (PTO)
- Benefits including health, dental, and vision insurance
- Company-paid life insurance and long-term disability
- 401(k) with company match
Company Overview
Since 1975, Vision Government Solutions has been providing the highest quality Appraisal Services and CAMA Software in the industry to assessing departments located throughout the United States. It was founded in 1975, and is headquartered in Northborough, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.vgsi.com/Vision/Corporate/corporate.aspx.