Note: The job is a remote job and is open to candidates in USA. The Home Depot is a leading home improvement retailer, and they are seeking a Senior Manager responsible for cloud-based SAP platforms. This role involves strategic leadership, operational expertise, and overseeing the implementation and support of systems to enhance sales and customer satisfaction.
Responsibilities
- Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
- Aligns Systems Engineering efforts across products and projects
- Understands enterprise goals and KPIs to ensure value is delivered against them
- Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
- Communicates with key user and operational groups to understand business needs
- Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
- Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
- Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
- Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
- Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
- Provides guidance on configuration, debugging, and support for infrastructure
- Documents, reviews and ensures that all quality and change control standards are met
- Guides field and corporate roll-outs of technology
- Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
- Reviews specifications for complex technology solutions
- Provides regular status to leadership regarding progress of Systems Engineering efforts
- Reviews and approves purchase requests for hardware and software
- Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
- Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
- Receives and prioritizes escalations and incoming requests from product teams and stakeholders
- Guides the production of in-house documentation around solutions
- Monitors tools and proactively helps teams struggling with systems issues
- Provides leadership, mentoring, and coaching to Systems Engineering professionals
- Attracts, retains, and develops top talent
- Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
- Fosters collaboration with team members to drive value and identify and resolve impediments
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
- Guides more junior team members in strategy, alignment, analysis, and execution tasks
- Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
- 6 years of relevant work experience
- Strategic Leadership & Vision
- Strategic Roadmap Development: Ability to define and execute a multi-year technology strategy that aligns SAP platform capabilities with broader business goals
- Innovation & Transformation Management: Proven experience leading large-scale organizational or digital transformations, particularly the migration of legacy environments to modern, scalable infrastructure
- Executive Presence: Skilled at communicating complex technical concepts, risks, and project statuses to senior executives and non-technical stakeholders to gain buy-in and drive decision-making
- Operational Oversight & Governance
- End-to-End Service Delivery: Accountability for the stability, performance, and security of global enterprise platforms, ensuring consistent service levels and minimized downtime
- Architecture & Design Governance: Expert-level understanding of enterprise architectural principles, including high availability, disaster recovery, and the integration of third-party solutions
- Methodology Mastery: Proficient in overseeing projects using various delivery frameworks, such as Agile, Waterfall, or modular implementation methodologies, to ensure efficient project lifecycles
- People Management & Talent Development
- Team Leadership: Experience managing large, diverse, and often geographically distributed teams of engineers, architects, and analysts
- Mentorship & Coaching: A commitment to developing a 'deep talent bench' by providing career guidance, technical coaching, and performance management to high-performing associates
- Culture Building: Ability to foster a collaborative environment that values continuous learning, curiosity, and high accountability
- Business Acumen & Risk Management
- Financial Stewardship: Experience managing significant capital and operational budgets, including conducting cost-benefit analyses and optimizing infrastructure spend
- Stakeholder Partnership: Ability to build strong, collaborative relationships with cross-functional partners in Finance, Supply Chain, and Merchandising to understand their needs and deliver value-driven solutions
- Compliance & Risk Mitigation: Experience conducting risk assessments and ensuring that platforms meet rigorous enterprise standards for security, data privacy, and regulatory compliance
- Extensive Industry Experience: Significant professional experience in technology management, with a clear history of increasing responsibility in enterprise software or platform operations
- Problem-Solving Mastery: A proven ability to navigate highly ambiguous situations and solve complex business problems using analytical methods and structured communication
- 6-8 years of relevant work experience
- Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering
- Proficiency in working as part of a collaborative, cross-functional, modern engineering team
- Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
- Proficiency in managing and growing team members in a professional setting
- Proficiency balancing workloads across teams
- Proficiency managing and growing vendor relationships; experience with vendor negotiations
- Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other
- Experience installing and upgrading applications or databases and performing system maintenance
- Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
- Experience with system and environment analysis, design, and optimization
- Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
- Experience with system security design and management
- Experience with disaster recovery planning and engineering
- Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases
- Experience with operating system commands and utilities as well as scripting
- Experience working with cloud platforms such as GCP and Azure
- Proficiency in supporting a 24x7 retail operation
Company Overview
The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.