Note: The job is a remote job and is open to candidates in USA. Credit Acceptance is an award-winning company recognized for its workplace culture and dedication to success. They are seeking a Social Media Manager to own and evolve their social presence, translating business priorities into effective social strategies and content across platforms.
Responsibilities
- Own and evolve the organic social media strategy across platforms, aligned to business goals (awareness, dealer growth, consumer contracts)
- Develop and manage a content calendar that balances campaign support, evergreen content, and timely opportunities
- Identify where and how social can most effectively contribute to broader marketing initiatives
- Bring forward clear recommendations on platforms, formats, and content approaches based on performance and trends
- Create and/or adapt social-first content, including copy, light visuals, and short-form video concepts
- Translate business messaging into clear, engaging, platform-appropriate content for both B2B and B2C audiences
- Partner with copywriters, designers, and video team members to execute larger creative concepts
- Ensure all content aligns with brand standards, voice, and compliance requirements
- Own day-to-day publishing across all social channels
- Manage inbound engagement in accordance with legal and compliance guidelines
- Monitor brand presence and sentiment across platforms
- Identify appropriate opportunities for timely, relevant participation in conversations
- Define success metrics and track performance across platforms
- Analyze results and translate performance data into clear insights and recommendations
- Continuously test and refine content, cadence, and channel approach
- Partner with Marketing team to align organic and paid efforts and improve overall performance
Skills
- Bachelor's degree in Marketing, Communications, or related field (or equivalent experience)
- 3–5 years of experience managing social media for brands (not personal accounts)
- Demonstrated experience owning and executing social strategies that drive measurable results
- Experience creating and publishing content across multiple platforms
- Experience analyzing performance and optimizing accordingly
- Strong understanding of major social platforms and how content performs across each (We're currently active or ramping up on Facebook, Instagram, and LinkedIn and exploring other channels.)
- Ability to think strategically and execute independently
- Strong writing skills with the ability to communicate clearly and adapt tone by audience
- Working knowledge of content creation tools (e.g., Adobe Creative Suite, Figma, CapCut or similar)
- Experience with social media management and analytics tools
- Ability to interpret data and use it to inform decisions
- Understanding of how organic and paid social work together
- Strong organizational and prioritization skills
- Clear communicator and effective cross-functional partner
- Experience in financial services or other regulated industries
- Experience supporting both B2B and B2C audiences
- Familiarity with social media compliance considerations
- Experience working within an in-house Creative or Marketing team
- Experience partnering with paid media teams
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- An annual bonus plan
Company Overview
Credit Acceptance is an indirect finance company that helps eligible consumers restart financially. It was founded in 1972, and is headquartered in Southfield, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.creditacceptance.com/.