Note: The job is a remote job and is open to candidates in USA. GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This entry-level position involves providing customer support through calls and emails, troubleshooting issues, and collaborating with other professionals to enhance customer service.
Responsibilities
- Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site, or using products or services
- Collaborate with other call-center professionals to improve customer service
- Accurately document all service calls within the prescribed call tracking mechanism
- Support both technical and non-technical end users
- Escalate advanced issues to the appropriate team member
Skills
- Strong Customer Service Skills
- Exceptional Interpersonal, verbal, and written communication skills
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Phone skills, including familiarity with complex or multi-line phone systems
- At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
- Prior experience with ability to handle 30-40 service calls a day
- Strong Customer Service experience
Benefits
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Company Overview
GDC IT Solutions | Premier IT Services & Technology Partner Global Data Consultants, LLC (dba GDC IT Solutions) is a veteran-owned, full-service IT provider supporting small businesses, mid-market companies, enterprises, educational institutions, and government agencies. It was founded in 1995, and is headquartered in Chambersburg, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://gdcitsolutions.com/.