Note: The job is a remote job and is open to candidates in USA. Pacific Medical Centers is seeking a Senior Voice and Clinical Communications Engineer to join their Clinical Communications and Voice Services engineering organization. The role involves the design, operation, and modernization of enterprise communication platforms to support patient care, ensuring systems are reliable and aligned with clinical needs.
Responsibilities
- Design, operate, and modernize enterprise communication platforms that support patient care
- Ensure platforms are resilient, highly available, and aligned to evolving clinical and operational needs
- Partner closely with engineering, operations, and clinical teams to drive modernization and improve service reliability
Skills
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience
- 5 years Related experience; 5-8 years preferred
- Experience in automation, specifically related to deployment, recovery, or other manual processes
- Experience with n-tier solutions
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
- Experience in a Healthcare environment
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
- Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities
Company Overview
Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network. It was founded in 1933, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.pacificmedicalcenters.org/.