Note: The job is a remote job and is open to candidates in USA. Cleo is seeking an AI-native Senior UX Designer to help shape the future of enterprise software in an AI-first world. This role involves designing intuitive experiences for complex supply chain challenges and collaborating with cross-functional teams to ensure high-quality implementation of AI-driven capabilities.
Responsibilities
- Partner with Product Management and Architecture to define experience strategy across key platform areas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced and experienced
- Lead problem framing and user insight development for complex supply chain workflows, leveraging a mix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities
- Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts to information architecture, wireframes, prototypes, interaction models, design specifications, and polished high-fidelity UI designs
- Design AI-centered user experiences that leverage recommendation systems, intelligent automation, conversational interfaces, predictive intelligence, decision-support workflows, and agentic interaction models
- Use AI-assisted workflows throughout the UX process — including research synthesis, ideation, prototyping, content generation, design exploration, usability analysis, and documentation acceleration
- Drive continuous validation and learning, combining qualitative and quantitative methods to evaluate experience effectiveness and inform product decisions
- Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in real time, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, and polish
- Act as a strong UX voice in cross-functional decision-making, advocating for user and business outcomes while helping teams navigate complexity and ambiguity
- Shape and scale design systems and interaction patterns that support consistency while enabling innovation — particularly for AI-driven and data-rich experiences
- Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking, and the role of UX in an AI-centered product development lifecycle
Skills
- 5+ years designing complex, data-rich enterprise applications, with a track record of simplifying challenging workflows into intuitive, high-impact experiences
- Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation, conversational workflows, and decision-support capabilities while preserving usability, explainability, user agency, and operational trust. Strong demonstrated curiosity, strategic thinking, and learning agility are valued where direct experience may be limited
- Experience leading UX for meaningful product areas or initiatives, influencing direction across product, engineering, and design
- Portfolio demonstrating end-to-end product thinking — from problem framing and user insight through to shipped outcomes
- Strong systems thinking, with the ability to understand and design within complex technical domains (e.g., integrations, data platforms, supply chain systems)
- Ability to navigate ambiguity and define clear experience direction, translating loosely defined problems into actionable design strategies
- Experience integrating user research and product data into decisions, combining qualitative and quantitative inputs to drive outcomes
- Deep collaboration with engineering teams, influencing trade-offs and ensuring high-quality implementation in iterative environments
- Strong communication and influencing skills, with the ability to articulate rationale and align cross-functional stakeholders
- High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness, usability, and visual quality
Benefits
- Bonus opportunity
- Great Healthcare + Dental + Vision
- Flexible PTO
- Culture of support, encouraging Life-Work balance
- 401k match
- FSA and HSA options
- Employee Assistance Program
- Paid Parental Leave
- Accelerated title and salary growth potential
- A fun and energetic work environment that makes you excited to go to work every day
Company Overview
Cleo offers enterprise integration software solutions that enable managed file transfer, network fax, and interactive messaging activities. It was founded in 1976, and is headquartered in Loves Park, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.cleo.com.