Note: The job is a remote job and is open to candidates in USA. Vinetra Talent is partnering with an early-stage AI SalesTech startup that is changing how enterprise revenue teams operate. They are seeking a Senior Technical Customer Success Manager to act as the bridge between their product and customer outcomes, providing strategic guidance and support to ensure measurable ROI for clients.
Responsibilities
- The v1 CS Playbook : You will build onboarding workflows, engagement cadences, health scoring frameworks, and KPI dashboards that future CSMs will inherit
- Product & Roadmap Mastery: Develop a deep understanding of our product capabilities, our customers' pain points, and our long-term vision
- Automation Optimization: Continuously audit repetitive customer touch points and implement an AI/automation stack to streamline workflows, reduce manual overhead, and eliminate bottlenecks
- Account Ownership: Act as the strategic and technical point of contact for our current book of 50 - 75 enterprise and SMB customers, managing escalations, monitoring adoption, and driving value throughout the lifecycle
- Cross-Functional Roadmap Translation: Partner directly with Leadership, Product, and Engineering. Act as the true Voice of the Customer by translating customer business outcomes and needs into structured, actionable roadmap inputs
- Onboarding & Implementation: Lead new customer onboarding, ensuring a smooth technical setup and tailored initial implementation through close internal collaboration
- Customer Success & Growth: Build strong multi-threaded relationships, conducting regular check-ins and executive business reviews that result in high satisfaction, retention, and net revenue expansion
- Enablement & Education: Deliver high-leverage technical trainings, office hours, workshops, and documentation to promote end-user product self-sufficiency
- Escalation Handling: Manage technical escalations with urgency, coordinating internal resources and engineering teams to ensure rapid resolution
Skills
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing technical role within a fast-paced B2B SaaS startup environment
- 2+ years of results-driven experience actively leveraging AI tools, prompt engineering, or low-code/no-code platforms to automate daily workflows, processes, and solutions
- 3+ years of domain expertise in sales software, revenue intelligence, RevOps, or a closely related B2B SaaS vertical
- A Proven 'Builder' Mindset: A track record of creating CS processes or playbooks. You thrive in ambiguity and possess the professional confidence to set firm operational boundaries both internally and externally
- Strategic Execution: Proven ability to manage a diverse, high-velocity portfolio of strategic accounts, navigate executive buyers, and translate product usage into realized monetary value for clients
- Strong Technical Aptitude: Excellent communication skills required to translate complex software realities into simple terms for non-technical stakeholders
- Accountability: Experience managing high-priority escalations with deep urgency, professional composure, and a data-driven approach to root-cause problem-solving
Company Overview
Vinetra Talent is a boutique recruiting and talent advisory firm supporting startups, SMBs, and growing organizations across Canada and the United States. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.vinetratalent.ca.