Note: The job is a remote job and is open to candidates in USA. SafeBreach is a pioneer in proactive cybersecurity, seeking a Senior Technical Account Manager to serve as a trusted advisor to large enterprise customers. In this role, you will manage enterprise relationships, driving value and adoption of the SafeBreach exposure validation platform while collaborating with global teams.
Responsibilities
- Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup
- Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers
- Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication
- Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies
- Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues
- Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience
- Work independently during APAC business hours while maintaining alignment with global teams
Skills
- 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
- Strong experience with MITRE ATT&CK framework and detection engineering principles
- Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
- Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
- Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
- Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
- Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
- Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
- Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events
- Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
- Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
- Experience working in a startup or rapidly scaling company environment
- Industry certifications such as CISSP, OSCP, CEH, or similar security credentials
Benefits
- Excellent growth opportunities: Make an impact and advance your career
- Fully remote work and flexible PTO
- Highly competitive salary and equity grants
- Health, dental and vision insurance
- Generous Parental leave
- Monthly phone and internet stipend
- Learning & Development stipend
- Competitive employee referral bonus program
Company Overview
SafeBreach executes active breach scenarios and performs continuous validation to find holes in an environment before an attacker does. It was founded in 2014, and is headquartered in Sunnyvale, California, USA, with a workforce of 51-200 employees. Its website is http://www.safebreach.com/.