Note: The job is a remote job and is open to candidates in USA. Oasis Security is redefining how enterprises manage access in the age of AI. They are seeking a Senior Technical Account Manager to act as the trusted technical voice for customers, collaborating with internal teams to ensure successful onboarding and long-term value from their platform.
Responsibilities
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
- Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience
- Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement
- Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling
- Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly
- Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey
- Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value
- Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests
- Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives
Skills
- 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
- "Ninja mindset" - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
- Extensive experience providing Cyber/Identity solutions to big enterprise customers
- Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams
- Experience with increasing customer satisfaction, adoption rates, and retention
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
- Self-motivated, detail-oriented with strong communication and interpersonal skills
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
- Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
- Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience building and operating in an early stage company – highly preferred
Benefits
- Competitive compensation package and comprehensive benefits.
- Dynamic and international work environment with a focus on continuous learning and professional development.
- Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.
Company Overview
Oasis is a non-human identity management platform that aims to give visibility and risk assessment. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.oasis.security/product.