Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company focused on making digital experiences secure and seamless. As a Senior Technical Account Manager, you will manage high-spend global accounts, optimize delivery frameworks, and engage with executive stakeholders to translate complex business requirements into operational strategies.
Responsibilities
- Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments
- Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team
- Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership
- Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards
- Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations
- Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness
- Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience
Skills
- Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts
- Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems
- Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences
- Strong mentorship and leadership skills, with a history of enabling the professional growth of peers
- High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders
- Advanced architectural experience with the Ping Identity suite and APIs
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols
- Experience leading cross-functional task forces or internal efficiency programs
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Company Overview
Ping Identity provides cloud-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.Company H1B Sponsorship
Ping Identity has a track record of offering H1B sponsorships, with 4 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.