Note: The job is a remote job and is open to candidates in USA. Presidio is a leading global digital services and solutions provider focused on transforming industries through cutting-edge digital solutions and next-generation AI. The Senior Solutions Architect will be responsible for account team enablement tasks, engaging with clients to develop strategic solutions in End User Computing, and ensuring effective communication across various levels of staff.
Responsibilities
- Working as part of the sales and technical team, attending customer meetings; must be comfortable presenting to and communicating with all levels of staff from Helpdesk to C-Level
- Collecting business and technical requirements
- Driving whiteboard conversations
- Delivering technical presentations and product demonstrations
- Supporting proof-of-concept efforts, creating Bill of Materials (BOMs)
- Creating and delivering proposals and accomplishing related results as needed
- Assisting Consulting Engineer team with project delivery
- Ability to work with minimal direction in a team environment to drive business
- Provide daily work direction to the solutions architect vertical
- Serve as the primary escalation path for both solutions architects and clients, and engage upper management when necessary
- Assist with pre/post-sales calls with sales and clients such as IKO and EKO meetings
- Provide regular status updates to engineering managers to keep them informed about issues, impediments, escalations and necessary resources
- Provides areas for improvement and has direct influence on training/validating new processes
- Engages on developing new products and new solutions
- Attend daily meetings with clients when necessary to review high priority issues and provide/accept guidance on issues affecting their internal infrastructure. This would include being familiar with the client’s environment and having extensive knowledge of the infrastructure
- Provide feedback to management on process improvements and areas of concern
- Other duties as assigned
Skills
- 7 years + of Citrix Product Experience, primary focus will be on Citrix Solutions supporting Sales in a Presales role. This includes Citrix Virtual Apps and Desktops as well as complex Netscaler solutions
- General knowledge and ability to speak to the major EUC Products and solutions primarily MSFT AVD, Omnissa\Horizon\WorkspaceOne, and AWS Workspaces\AppStream
- Previous consulting & presales experience
- Candidate must be a standard bearer for continuous improvement of the Presidio client experience and a leader in the development and advancement of our corporate technical expertise
- Must have excellent written and verbal communication skills, to present solutions to customers, respond to RFP/RFQs, and to develop strong written proposals
- Strong adherence to SLA's and commitment to customer satisfaction
- Excellent documentation and standardization skills
- Bachelor's degree or equivalent experience and/or military experience
- 7+ years of delivery and architecture experience with Citrix and the EUC ecosystem
- 5+ years of experience working with one or more of the following EUC Architectures to include virtual applications & desktops, VMware Horizon, Horizon Cloud, NetScaler, Citrix Cloud, AVD, Azure and/or AWS Workspaces
- Citrix, AWS, AVD, and Omnissa\Horizon Technology certifications
- F5 experience supporting Sales and or consulting
- Additional experience with other EUC providers like VMWare, AWS, and Microsoft
- 3-5 years of experience with other vendors in the EUC space like Igel, Ivanti, ControlUp, IslandIO, Liquidware, FSLogix, VDI Monitoring solutions etc
- Experience acting in similar team lead capacity or management roles
Benefits
- Remote position
- Occasional travel required
- Reasonable accommodation for individuals with disabilities
- Equal Opportunity Employer including Disability/Veterans
- Commitment to diversity and inclusion
- Applications accepted on a rolling basis
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